Covid-19 update: As of June 1, 2020, we are accepting in-store returns once again. We are also waiving the $8 return fee for returns by mail, until further notice.



Return and Exchange Policy

Online purchases may be returned by mail within 30 days of your purchase date with original packaging and invoice or shipping confirmation email.

Sales are final on all gift cards, and final sale and clearance items. PC Optimum points that were awarded in the original purchase will be deducted at a later date. Original shipping and gift packaging charges are non-refundable.

To return by mail

  1. On your packing list, indicate the quantity and return code for each item being returned, and include this list with your return shipment.
  2. Ensure all items are packed and sealed securely using the original package to avoid damage and affix the prepaid return label included with your shipment. Ensure no other packing or shipping labels are showing.
  3. Drop the shipment off at your nearest postal outlet. Keep your receipt for tracking purposes.
  4. Once your return is processed, you will receive a return confirmation email. Your refund will be credited in the same form as your original payment. A return shipping fee of $8 will apply and be deducted from any amounts to be credited.


RETURN CODE RETURN REASON
A Changed Mind
B Did not meet expectations
C Not suitable for skin type
D Damaged or Defective
E Expired
F Shade/Colour Incorrect
G Item not as pictured
H Item not as described
I Incorrect item received
J Gift return