FAQ





How do PC™ id security enhancements impact me?

What do the new password requirements mean?

We’ve updated our password requirements for PC™ id as part of our ongoing efforts to help secure our members’ accounts. This means if you have a PC™ id with any of the above mentioned sites, you may need to create a longer and stronger password. Why have you changed your password requirements?

This is a part of the new normal for online business and our growing privacy and security standards. We believe helping to protect the privacy and security of online information is the responsibility of both the company and the individual and this is one way we’re doing our part to help keep your information safe. In the coming weeks, we will introduce further measures, including two-step verification.

How do I make a strong password?

Use a sentence or phrase that only you know. Spaces, numbers and special characters are okay. The PCid password requirement is a minimum of 10 characters.

Also, password managers can be a helpful tool to ensure you have strong and unique passwords for all of your online accounts. Leveraging a password manager allows for easy accessibility to manage the unique passwords.

What if I don’t change my password before August 31?

After August 31, members will be required to create a new password at log in. Creating a new password is easy and you can do it at any time by going to your account settings. After August 31 you will be prompted to create a new password that meets the increased security requirements. Update now to ensure quick access to your offers and account.

Why am I being asked to update my password when I try to access my account?

We’ve updated our password requirements and asked all members to create a new password before August 31. After that time, members are required to create a new password to log in. Creating a new password is easy – the next time you open your app or login to the website you will be prompted to create a new password that meets the increased security requirements.

Why doesn’t my old password work anymore?

We have made every effort to communicate directly with our members about the upcoming change, including adding information to the weekly offers email, on our websites (pcoptimum.ca, joefresh.com, and online grocery banners) and through our social media channels. Our apologies if our messages didn’t make it to you. You will now be required to create a new password that meets our new password requirements using the “forgot password” process on the sign in page.

What is two-step verification?

Two-step verification helps protect your account by requiring two different forms of identity: your password, and a contact method (such as a cell phone number or email). Whenever you sign in to your PC Optimum account from a new device or location, you’ll receive a security code via email to enter as part of your sign-in.

When will I receive my PC Optimum points?

If you earned PC Optimum points on your order, they will be awarded to your account 2–3 days after your order has been shipped. If you entered a promo code to receive Points from a PC Optimum offer, these points will show up in your account 3 – 4 weeks after your order has been shipped.

How do I create an account?

To create your account, select SIGN IN at the top right corner of the homepage, then CREATE AN ACCOUNT.

What is a PC™ id? PCID Logo


A PC identification is a universal login that can be used to access your accounts across a variety of Loblaws and Shoppers Drug Mart Inc online platforms. If you are registered with JoeFresh.ca, pharmaprix.ca or online grocery, you already have one. Your PC™ id is the email address and password used as your login information for your pharmaprix.ca account.

PCID Logo Access all our sites with one simple login.
Loblaws Superstore
Shoppers Drug Mart Beauty Boutique
Zehrs Wholesaleclub
Digital Pharmacy Joe Fresh

How do I manage my account settings and information?

To manage your account settings and information, sign in to your account. Select SIGN IN to log in, then YOUR ACCOUNT. Once logged in to your account, you can view and update your email address and password, view your order history, and either add, edit, or delete addresses and payment information.

How do I track my order?

To track your order, sign in to your account and click on ORDER HISTORY to see your complete list of orders. Click on your most recent order to view its details. You will find your order tracking number under the TRACK PACKAGE(S) heading. Select the tracking number to open the carrier's website and view the status of your package. If you did not create an account, you can also find the carrier's tracking number of your order in your Shipping Confirmation email.

How do I modify my order?

After you place an order, you have 60 minutes to cancel it before the package is prepared for shipment. After 60 minutes, we will be unable to prevent shipment. To cancel the order, sign in to your account and open the ORDER HISTORY screen. Find the order you would like to cancel and select CANCEL ORDER. You can also cancel an order from the confirmation email you received. Just select the order number in the email and cancel it from the order confirmation screen.

Where do you ship?

We currently ship to all Canadian postal codes. Limited shipping options may be available in some areas. We may restrict shipping to certain addresses such as warehouses, freight forwarding/redirecting services, and hotels. U.S. and International shipping is currently unavailable.

How is tax charged on gifts?

When sending a gift order, the applicable taxes are based on the shipping address. For example, if you live in Ontario but would like to ship a package to Alberta, the taxes will be based on Alberta’s since this is where the package will be delivered.

What payment methods do you accept?

We accept MasterCard, MasterCard Debit, VISA, VISA Debit, and American Express from Canadian and U.S. banks. We are unable to accept orders from international credit cards. We can accept prepaid credit cards as long as the address is registered on file with the issuing bank. Unfortunately, we do not currently accept PayPal.

Do you accept gift cards?

Unfortunately, we do not currently accept gift cards of any kind as a method of payment.

Can I use my PC Optimum points to pay for my order?

Yes! Visit the PC Optimum program page to learn more.

Will the contents of my shipment be protected from cold or heat?

If you are concerned about cold or heat affecting the items in your shipment while it is being stored prior to you picking it up, we recommend selecting a shipping address where someone will be available to receive your package right when it is delivered.

Which internet browsers are optimal for pharmaprix.ca?

We recommend using Google Chrome or Firefox as the optimal browsers to navigate pharmaprix.ca.

Is there a fee to return an item by mail?

Depending on the reason you are returning the item, there may be an $8 return shipping fee assessed for returning items by mail. Please contact customer service for additional information.

Can I return items marked as final sale?

Final sale and clearance items are non-refundable and cannot be exchanged. If there is an issue with an item on your order, please contact customer service for additional assistance.